Can’t make it to you class? We understand life happens, so we try to be as flexible as possible with our policy, while making sure we're being fair to our staff and studio.

Any class cancellation requests must be made by contacting Scenic City Clay Arts at studio@sceniccityclayarts.org.

Cancellations for classes are only accepted 1 week in advance of your class start date and time.

If you’re canceling 1 week or more in advance of your class start date, you will receive a full refund, minus a required 4% processing fee.

No refunds will be offered to anyone canceling less than 1 week before your class start date/time - no exceptions.

SCCA does not offer class credits or rescheduling options.

SCCA reserves the right to cancel a class at any time. SCCA must have a minimum class size of 4 students. If 4 students are not enrolled, we will inform you at least 2 days before the start date. If SCCA has to cancel a class that is in-progress, students will be offered a refund for the remaining classes.

SCCA will hold all fired work for up to 30 days after it has been unloaded from the kilns. Students will be contacted about classwork pick-up via the email address upon class registration within 4-6 weeks after their final class date.

Any fired work remaining after the 30-day grace period will be considered a donation to SCCA and can be used by SCCA in a multitude of ways - used in our Smash Booth, disposed of, or sold as a donation back to SCCA.

SCCA does not offer make-up classes or extra studio time for any class sessions that you miss - no exceptions. If it’s a multi-week class, we encourage you to attend the next scheduled session and our instructor will do their best to catch you up without being too disruptive to the rest of the class. Please refer to our class cancellation policy for missing one-time classes.

If SCCA has to cancel a class due to instructor illness, weather, or other extenuating circumstance, SCCA will offer a make-up class or a refund to cover the cost of the missed session. SCCA reserves the right to choose what option from the 2 above is offered to students for cancelled classes.

For guests in the member studio, please view our full policy in our handbook.

Students are not permitted to bring guests with them to class or to work with them in the studio space.

Visitors are welcome anytime to shop in the Mug Shop, or to take a tour of the studio space, but cannot actively work in our studio spaces without being a SCCA member or current student.

Upon scheduling of your class or program, you will be charged a deposit for half of the total program fee. Deposit must be paid within 3 business days in order to reserve that date on SCCA's schedule. If deposit is not paid within 3 business days, the reservation will be cancelled.

If you cancel your reservation less than 48 hours prior to the scheduled date and time, you will not receive back your deposit.

If a lesser number of students attend than were priced in the deposit, the final total can be adjusted in the final invoice.

Final invoice is to be paid at time of program or through online invoice. Final invoice must be paid within 3 business days of the program date. SCCA will not begin firing and completing your ceramics pieces until final invoice is paid.

Gift certificates are available for purchase! You can redeem your gift certificate credit for classes. Gift certificates cannot be used as a credit for memberships. Gift certificate codes never expire.

Physical gift certificates are not available - only digital gift cards.

Purchasing a gift certificate for the cost of a class does not sign up a person for a class. You are purchasing a gift certificate that they can redeem for a product or service.

Gift certificates can be redeemed online using the information that is emailed to you after purchasing your gift card.

Special note: Gift certificates purchased between November 2022 - January 10, 2025 were transferred to a new gift certificate system. All gift card codes from this time are inactive, but any remaining credits are still available in our new system. All gift card recipient holders (as per the information the customer inputted when the gift certificate was purchased) were notified about this transition on January 13, 2025. If you have questions about this transition, please contact us at studio@sceniccityclayarts.org.